E47 Wayne Butterfield, Director of Cognitive Automation & Innovation at ISG

Welcome to episode 47 of AI in Action Ireland, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives.

In the run-up to the 2019 AI Awards, our goal is to share with you the insights of this year’s sponsors to showcase the excellent work that is been done within AI in Ireland.

Today’s guest is Wayne Butterfield, Director of Cognitive Automation & Innovation at ISG. Wayne is responsible for helping organisations leverage Automation Technologies, such as RPA, NLP, OCR and Virtual Agents to create efficiency and improve the customer/employee experience.

Approaching upwards of 40 engagements, as either a practitioner or consultant in the automation space, Wayne has an abundance of experience in everything from opportunity reviews, governing automation programs, automation strategy and running automation CoE’s.

We are delighted to have ISG on board for the 2019 AI Awards as they are sponsoring our brand new category for Intelligent Automation – Best Use of RPA & Cognitive, with the winner set to be revealed at next month’s Awards Ceremony on 20 November at the Gibson Hotel.

In the episode, Wayne will discuss:

  • ISG’s work with RPA and automation
  • How RPA can add value to an organisation
  • Getting started with digitalisation
  • Importance of communications
  • Gaining your ROI using automation
  • Pitfalls and challenges to be aware of getting started with RPA
  • Why ISG got involved with the AI Awards



To find out more about Wayne and the work at ISG, check out the website www.isg-one.com. You can also follow them on Twitter @ISG_News and connect with Wayne on Linkedin.

What did you make of Wayne’s podcast? Where do you see the future of RPA and Artificial Intelligence heading in the next few years? We would love to hear your thoughts so please leave a comment below.

If you would like to hear more from AI in Action then please subscribe and don’t forget to like and share with your friends on social media.

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AI Awards 2019: Get your tickets now!
Connecting Ireland’s AI ecosystem for a higher purpose

Tickets to attend this year’s AI Awards are now on sale as we invite you to come along to the Gibson Hotel on Wednesday 20 November to see all the great work being done in AI on the island of Ireland.

The AI Awards, in conjunction with principal sponsor Microsoft, is a not-for-profit organisation dedicated to promoting, advancing and rewarding corporate and academic excellence in Artificial Intelligence (AI) innovation, research & development and products.

It is our mission to support the AI community by recognising the hard work and dedication of those working in the field and to help promote and market Ireland globally as the first-choice home for AI investment and job creation in research and product development.

Click here or more details on how to get your hands on tickets for the AI Awards.


Author: AI Ireland

AI Ireland is a non-profit, community-led initiative that aims to showcase and share the knowledge in Data Science, Machine Learning and Artificial Intelligence. We host monthly meetups, run the AI in Action podcast and will hold the AI Awards this November. Our goal is to bring together players in the field of AI in order to forge and strengthen ties, and to celebrate the development of AI for the greater good.

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